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Generator input voltage showing to high in ve configuration

hi all, having high voltage issues with a 24v 8000 quattro. Genset without load has been checked with various meters putting out 238v 52hz, at the generator. Voltage on ve configuration is showing 272v-280v 52hz. Can someone please help how is this possible? Does the quattro pick up peak voltages? If genset is loaded the quattro changes to charger mode and operates perfectly. Thanks in advance

MultiPlus Quattro Inverter ChargerGenerator
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