question

damjeff avatar image
damjeff asked

Help!! 19XXXXX "General Error Occurred" at end of VEFlash update

Hi there,


Relatively new to the Victron world but I've got a multiplus - a 24 3000 70 - Hex.1912125 and I need to update it to the latest firmware in order to connect it to Victron Connect.

- I downloaded VEFlash

- I downloaded firmware version 1912209 (is this correct) via Victron Professional?

- I have a MK3 dongle.

- The multiplus is recognised by my PC

- I'm running windows 10

However upon going through the VeFlash update I get to the very last screen (after it says it's uploaded etc.) and it says "General Error Occurred". How on earth do I resolve this?


Thanks,

MultiPlus Quattro Inverter Chargerveflash
2 |3000
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1 Answer
Peter Buijs - NL avatar image
Peter Buijs - NL answered ·

You have an older type of processor board. (19) with version 125 (the Virtual Switch version) the latest Virtual Switch version is 159.

If you need Assistants then 1912209 is the latest version.

Be sure there are no other connections to the VeBus when updating.

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damjeff avatar image damjeff commented ·

Thanks Peter! Yes I've tried with both 159 and 209 - the same issue occurs each time. Added to that, the device is not recognised by VEConfigure 3. Any idea why?

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damiano avatar image damiano damjeff commented ·

Hello "damjeff"


Did you solve the problem with the firmware update?

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damjeff avatar image damjeff commented ·

See attached

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damjeff avatar image damjeff commented ·

See attached

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20200902-154830.jpg (3.4 MiB)