I connected to VictronConnect, it detected a new firmware and I had to upgrade to continue using VictronConnect.
After the update I got error on Victron software "#116 Lost Calibration Data" its not working anymore. Bulk and Absorption light flashing blue together.
According to Victron toolkit, it means a internal fault and I need replacement.
Its gone past its warranty, so cant send back to dealer, is there any way to roll back.
Any ideas?
Hi @told36
You should get warranty for that error, don't worry.
If your dealer gives you trouble about that, please let me know.
I bought this off fleabay, doubt I'll be able get anywhere. Are you able to help?
Even if it mean a smaller unit I am willing accept as my panels wont exceed 480w.
Hi @told36
A dealer can help you with this, find the nearest one and explain the situation, the dealer will need the serial number.
Hi @Daniël Boekel (Victron Energy Staff)
I have the same issue on my Blue solar charger after software update.
My GX color control beeps and de error is always active.
I send a message to Portuguese Victron dealer is Lisbon (Enernaval) and they mailed me this answer, that came from the Head-dealer in Spain:
“The equipment had to be defective and lost its calibration, but the serial number is no longer under warranty. If it were [under warranty] the procedure it would be to send it to Victron, because with the firmware update it detected an internal malfunction and blocked it.”
So they can't do nothing....
What shall I do?
Jorge Faria
Blue Solar Charger 75/50,
HQ1352ZR11U
Up date from V1.13 to 1.46
Hello @Jorge Faria, We will replace this unit under warranty. Please contact our distributor EnerNav in Cascais for this. Diana is informed about it.
Hi. I have a 75/50 mppt and after update it developed the same error. My dealer says it’s out of warranty, while you apparently exchange the faulty units.
serial number is HQ1352CDS27.
Any way you can help?
Hi Martin,
That unit has already been replaced in April this year, where did you buy it?
Hi!
I confirm that I have already been contacted.
Diana at Enernaval is 5*****.
Thank you.
Jorge Faria
Hi,
Now my BlueSolar Charger MPPT 75/15 FW v1.59 is also affected by this error.
It has been runing since some years without any problem. A few days ago I connected it to a Cerbo GX, now this error has occurred. In the error log the last error is reported as "#33 Zu hohe Spannung am Eingang" and the previous error was "#116 Kalibrierungsdaten verloren".
Since only two modules are connected with an open-circuit voltage of 22.3V, an overvoltage is excluded. I assume that the overvoltage error is only a consequential error of the missing calibration data.
The BlueSolar is still listed in the VRM Portal but all Voltages and Currents are always '0'.
I have checked the voltages. At battery connector 26,2V and at the PV terminals about 34V.
Reset to manufacturer data and reflash the Firmware didn't solve the problem.
Serial nb. is HQ152982IUA. I'm located in Germany.
Who can I contact regarding a possible warranty?
Regards
Erich
Am besten den Händler bei dem das Gerät gekauft wurde.
Wenn dieser nicht mehr bekannt ist, kann man dieses Formular nutzen:
https://professional.victronenergy.com/support/
