Remote VEConfigure & Firmware update missing

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salva asked Dec 17, '18

Remote VEConfigure & Firmware update missing

Hi there,

One of my systems is not displaying the VEConfigure & Firmware Update buttons as well as reporting limited information of the Venus GX as shown below. Do you know the reason?

VEConfigure 3

1545038979279.png (52.3 KiB)

1545039088426.png (21.6 KiB)

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Guy Stewart (Victron Community Manager) answered · Dec 17, 2018 at 10:03 AM

Can you confirm the remote VEConfigure requirements have been met?

Venus OS v2.17 or later
System must connected to internet and communicating to the VRM Portal.
Two way communication must be enabled

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markus ♦♦ commented · Dec 17, 2018 at 12:19 PM

I think, the last suggestion from Guy is gold ;o)

That was the reason why this was missing in first place in my case.

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Modifications Space

Node Red Space

Answer 1 · 2018-12-22T08:12:50Z

salva answered · Dec 22, 2018 at 08:12 AM

Effectively, I have now access to these features after enabling the the two way communication. Thanks Guy Stewart.

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Guy Stewart (Victron Community Manager) ♦♦ commented · Dec 22, 2018 at 08:17 AM

Thanks for reporting back. Good to hear it’s working

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Answer 2 · 2021-03-29T18:11:03Z

vicrvusr answered · Mar 29, 2021 at 06:11 PM

To add to this, in version 2.60 (maybe others also) the way to get to VRM two-way communication from the Device List is Settings -> VRM online portal -> VRM two-way communication: This seems to be a different location than the linked instructions state (it says "Two way communication enabled (see Settings → Services on the GX device) " at this link: https://www.victronenergy.com/live/vrm_portal:remote-veconfigure.

I ran across this yesterday, when replacing an inverter the remote configure went missing.

vrm-onlineportal-twowaycomm.jpg (47.6 KiB)

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Matthias Lange - DE ♦ commented · Mar 29, 2021 at 06:25 PM

@VicRVUsr This question is more than 2 years old and already successfully answered.

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vicrvusr Matthias Lange - DE ♦ commented · Mar 29, 2021 at 06:42 PM

Please note I updated the answer with relevant information for newer versions of Remote Console. The Victron website I linked to is incorrect, the menu structure has changed. I found this question performing a search on the issue I was having and believe it was better to address it here than to make a new thread.

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