question

Salvador Piquer avatar image

Remote VEConfigure & Firmware update missing

Hi there,

One of my systems is not displaying the VEConfigure & Firmware Update buttons as well as reporting limited information of the Venus GX as shown below. Do you know the reason?

VEConfigure 3
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1545039088426.png (21.6 KiB)
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3 Answers
Guy Stewart (Victron Community Manager) avatar image
Guy Stewart (Victron Community Manager) answered ·

Can you confirm the remote VEConfigure requirements have been met?


  • Venus OS v2.17 or later

  • System must connected to internet and communicating to the VRM Portal.

  • Two way communication must be enabled




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I think, the last suggestion from Guy is gold ;o)

That was the reason why this was missing in first place in my case.

vicrvusr avatar image
vicrvusr answered ·

To add to this, in version 2.60 (maybe others also) the way to get to VRM two-way communication from the Device List is Settings -> VRM online portal -> VRM two-way communication:vrm-onlineportal-twowaycomm.jpg This seems to be a different location than the linked instructions state (it says "Two way communication enabled (see Settings → Services on the GX device) " at this link: https://www.victronenergy.com/live/vrm_portal:remote-veconfigure.


I ran across this yesterday, when replacing an inverter the remote configure went missing.


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@VicRVUsr This question is more than 2 years old and already successfully answered.

vicrvusr avatar image vicrvusr Matthias Lange - DE ♦ ·

Please note I updated the answer with relevant information for newer versions of Remote Console. The Victron website I linked to is incorrect, the menu structure has changed. I found this question performing a search on the issue I was having and believe it was better to address it here than to make a new thread.

Salvador Piquer avatar image
Salvador Piquer answered ·

Effectively, I have now access to these features after enabling the the two way communication. Thanks Guy Stewart.

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Thanks for reporting back. Good to hear it’s working