‘my partner got a new phone and now we can’t access our monitoring system on the app… we have tried many times.
No email sent despite numerous attempts and with different devices.
The BMV-712 PIN reset isn't an email, it's done over bluetooth. See the PIN reset instructions here: https://www.victronenergy.com/media/pg/VictronConnect_Manual/en/connecting.html#:~:text=BMV-712%20Smart,the%20back%20of%20the%20product.
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