question

Henk avatar image
Henk asked

Detect Generator at AC Input

Our clients are set up for Autostart generator on SOC or <V etc.

Generator starts ok and can be seen on the VRM portal. Generator AC Detect is selected on the CCQX.

However "Generator Not Detected on AC Input" alarm always comes up when the generator is running.

Generator
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1 Answer
ben avatar image
ben answered ·

That's weird. Is this a Quattro? Have you tried connecting the generator to the other AC input?

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Henk avatar image Henk commented ·

I have several sites with this issue. All are Multis. from 3 kva to 10KVA 24V

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ben avatar image ben ♦ Henk commented ·

Hmm, okay. In the Venus device under System settings, do you have the AC Input configured as type Generator?

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Daniël Boekel (Victron Energy Staff) avatar image Daniël Boekel (Victron Energy Staff) ♦♦ ben ♦ commented ·

I'm working on this from support, settings seem good, have to find out why the Venus is registering as 'grid' instead of 'generator'

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