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kivavera avatar image
kivavera asked

[solved] VICTON VE DIRECT SMART DONGLE firmware update was interrupted. Now our VICTRON BMC …

VICTON VE DIRECT SMART DONGLE firmware update was interrupted. Now our VICTRON BMV is not visible anymore. Blue and red light flashing fast - we disconnected it several times lights still flashing - not visible

How can we recover ?

VE.Direct Bluetooth Smart Dongle
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2 Answers
Thiemo van Engelen (Victron Energy staff) avatar image
Thiemo van Engelen (Victron Energy staff) answered ·

Hi @Kivavera

It could be that it is now visible under a different name. Probably something with "BL HQxxxxxxxxx" in the name. When you connect, VictronConnect will report that is has no application and present the update again.

Kind regards,

Thiemo van Engelen

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kivavera avatar image
kivavera answered ·

Thank you. You have been on the spot with your comment. We found the new logo which represented the device which has been requesting a firmware update. After we clicked on this new logo in the Victron connect app, the firmware update was executed successfully.


Thank you for your help.

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