question

Tomáš Závodný avatar image
Tomáš Závodný asked

EV Charger firmware update failed 518

I have problem uploading firmware to EVCS. I am trying to use firmware file "EVCS_Main_FW_OTA_V01.25_C025.evcsup" but it always fails.

I tried to reset to factory, nothing helped. current version 3.3/1.22

2023-06-19-22-29-48-firefox.png


What else should I try?

evcs
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5 Answers
Matthias Lange - DE avatar image
Matthias Lange - DE answered ·

Is the system online and added to the VRM Portal?

If yes, try the update using the VRM Portal.

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Tomáš Závodný avatar image Tomáš Závodný commented ·
Yes, it is added to VRM Portal, but I cannot find how to update it? I can see it in Portal > Device list, but there is no way to Update it. Please can You help me?


Tomas

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Matthias Lange - DE avatar image Matthias Lange - DE ♦ Tomáš Závodný commented ·

There is a button "Firmware Update" (you might need to activate two-way communication in the settings of the GX device)

https://www.victronenergy.com/live/vrm_portal:remote-firmware-update

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Tomáš Závodný avatar image
Tomáš Závodný answered ·

Thanks for Your information. I activated two way communication and now Firmware Update button was available. Unfortunatelly the result is the same:

1687985219494.png


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Matthias Lange - DE avatar image Matthias Lange - DE ♦ commented ·
Maybe @Lucian Popescu (Victron Energy Staff) can help here.
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Lucian Popescu (Victron Energy Staff) avatar image
Lucian Popescu (Victron Energy Staff) answered ·

Can you tell me the VRM portal ID? I can try from my side. Make sure the Wi-Fi signal is strong enough. If the communication is unstable, that will be the outcome.


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Tomáš Závodný avatar image
Tomáš Závodný answered ·

@Lucian Popescu (Victron Energy Staff)

c0619ab34c57

WiFi signal is ok

please check it.

thanks

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Lucian Popescu (Victron Energy Staff) avatar image Lucian Popescu (Victron Energy Staff) ♦♦ commented ·

EVCS was updated few hours ago, please check it.
Lucian

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Tomáš Závodný avatar image
Tomáš Závodný answered ·

Hi @Lucian Popescu (Victron Energy Staff) ,

thanks, You sucesfully update it to version 1.26-beta-2/4.3, I had connected to my WiFi and set it up. Unfortunatelly Cerbo sees EV charges double names.. I have two chargers, one ends with IP 192.168.15.202 (EVCS-VRATA), and second one IP 192.168.15.203 (EVCS-ROZVADEC). But in Cerbo (192.168.15.201) is only name EVCS-ROZVADEC but twice..

I had probably interrupted Your work, so I am sorry for that..

-tz

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Lucian Popescu (Victron Energy Staff) avatar image Lucian Popescu (Victron Energy Staff) ♦♦ commented ·
restart your Cerbo, that should fix the issue above
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Tomáš Závodný avatar image Tomáš Závodný Lucian Popescu (Victron Energy Staff) ♦♦ commented ·

Reboot solved this. Thank You very much, You solved my problem.


Thanks.


Tomas Zavodny

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Lucian Popescu (Victron Energy Staff) avatar image Lucian Popescu (Victron Energy Staff) ♦♦ Tomáš Závodný commented ·
With pleasure!
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jiri-1 avatar image jiri-1 Lucian Popescu (Victron Energy Staff) ♦♦ commented ·

snimek-obrazovky-2023-07-22-v211658.jpgHello, I have the same problem with EV Charger:

An error occurred during the update process. Please try again later!

Error Message: device-update: Connection error Error: 733

I tried update it through VRM and web page too. Restarted Cerbo but got same error. My VRM portal ID 48e7da887a07.

Can you please look at it?


snimek-obrazovky-2023-07-22-v211541.jpg

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Lucian Popescu (Victron Energy Staff) avatar image Lucian Popescu (Victron Energy Staff) ♦♦ jiri-1 commented ·
Can you restart the EVCS and try again from the webpage of the device?
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