question

David avatar image
David asked

EV Charger limited output

DPA has sold a couple of EV chargers including installing one at our office and all work well except for one customer that has experienced only 4.7kW of charge on both a Mercedes EQA and EQB. Vehicle data sheets confirm the vehicle onboard charger is 3 phase but should charge up to 10kW with a single phase EV home charger. The house is grid connect in metro Sydney (good 240V) circuit is capable of supplying 32A and is only a short run of 3 meters or so to the EV charger.

Does any one have any thoughts

David

ev charging station
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ponzoa avatar image ponzoa commented ·
Morning. Is the grid power limited in the GX device? (Input current limit in Multi settings) Perhaps that's max solar and it's configured for using excess solar only.
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David answered ·

Extra information - This site is a grid connect site with no other Victron gear, other than the Victron EV charger. The installer & homeowner have checked that the max amp setting on phone App is set at 32A. Both cars have charged at higher rates at other chargers both 3 phase and single phase. Thx Ponzoa for your comments.

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