My cerbo went offline because wifi failed. Now its back online but its showing offline in the app and I cant get into the remote console thru VRM. The dashboard is updating the realtime stats and the cerbo locally says its connected so not sure why I cant get into it.
I'm having the same issue for months. Cerbo shows offline but vrm shows real time data, also can't remote in. I also received alerts from 6 months ago. It will eventually work after a few months and I'll finally be able to go in but if I restart the cerbo, update the firmware or anything that causes it to reboot then I won't be able to get in for a few months but vrm will still show real time stats. I keep hoping this gets resolved in firmware updates but every time I update it locks me out again. Please help Victron.
Hello, I'm having the same issue on one of my devices as well - it was working fine for over a year, but after being shut down for a while and then powered back on today, it only shows realtime data, no historic data is updating and all the devices are showing as offline. Remote console won't connect through VRM, but if I connect directly to remote console using the Cerbo wifi access point it says there's no issue with connection and it shows that it's supposedly logging at 10min intervals. I also noticed that bluetooth won't turn on anymore, not sure if that's relevant. Lastly, I can remotely connect to the remote console using the static IP of the SIM card, so it's remotely accessible directly, but not through VRM online.
