I am installing a new Multiplus-II 12V 3000VA 2x120Vac in a Grand Design 303RLS 5th Wheel with a 300Ah LiPO4 battery. I purchased the Multiplus-II from Amazon so I am looking for a contact in Victron who can be my support - as Amazon obviously does not offer Victron technical support. Also any good recommendations for someone starting in on this install and operations.
Mark,
Victron does not directly support installers or end users. All Victron Distributors (such as myself) agree to provide support for any product we sell. If we get stumped, Victron backs us up. All Victron products are sold to Distributors, so somewhere, there was a distributor who sold your Multiplus. The distributor may have been the seller on Amazon, or the distributor may have sold it to the seller on Amazon, but either way, the distributor is responsible for giving you full warranty support.
If the distributor does not give you satisfactory support, they can lose their distributorship. All of us distributors agreed to a serious agreement, fully knowing that there would be repercussions if we don't hold our end of the agreement.
So you need to figure out who the distributor is. The first thing I'd do is contact the Amazon seller and see because they would know who the distributor is.
If that comes up dry, you can use the serial number of the MultiPlus to find out who the distributor was (Yes, Victron keeps a record of which distributor sold each and every serial-numbered item). Submit a support request here - https://professional.victronenergy.com/support/
When you create a support request, Victron will connect you to the original dealer based on your serial number. After submitting the request, you'll get a confirmation email with the original dealer's contact information. Submit a support request for technical support, warranty or repair cases.
If you use the support request, you'll have an opportunity to rate the dealer after you've tried to get support. Please rate your support experience with the dealer.
Thanks,
Kienan
