question

Eduard Christiaan Marias avatar image

Cant conect to quatttro inverter through mk3 switch

All cables and mk3 switch have been replaced and proper pc programs are being used but still cant conect

MK3
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2 Answers
Guy Stewart (Victron Community Manager) avatar image

Please read through and follow the troubleshooting instructions in this VEConfigure manual.

https://docs.victronenergy.com/veconfigure.html#troubleshooting

Please report back with the results of those tests if it still is not working.

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Paul B avatar image

how long is the cable that you are using from the inverter to the MK3,

try a shorter cable ie under 5 mtrs

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I am having the same issue with my new laptop. I have tried different MK3s, different cables and still not picking up a com port. When I try on my old laptop works fine. Is there nothing else I can do? And I also uninstalled and reinstalled all software with the USB drivers on VE Config.