question

noel1968 avatar image
noel1968 asked

VEConfigure 3 does not detect Easy solar muliplus 3000va/48 with MK3

I am trying to configure the Easy solar with with VEConfigure3 (latest version, updated today) using a Victron Interface MK3 to USB on Windows 10. After launching VEConfig and during the auto detect process, it displays "MK3 detected" but the Multiplus is not detected. I already tried both the female UTP connectors on the Multiplus. The Multiplus is working properly otherwise, any hints on how to proceed?


The MK3 cable is an original product bought through a dealer


Thanks for any help.

MK3
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Guy Stewart (Victron Community Manager) avatar image
Guy Stewart (Victron Community Manager) answered ·

Please read this VEConfigure Manual, with a specific focus on the troubleshooting section -

https://docs.victronenergy.com/veconfigure.html#troubleshooting

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noel1968 avatar image noel1968 commented ·

Thanks will try these and will let you know

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