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richard-parker asked

Victron IP22 12/30 (3) fails update

I see others have had the similar problems but cannot see any solution. When I fitted my IP22 last week the update did, after several attempts, succeed. I have come down today and switched the unit on and it's asking to do the update again. This fails at 93%. The failure is X88 - Communications error. Vreg Ack timeout. I have tried both my mobile phone and a tablet both with the same result. I previously used a single output device for the house batteries with no problem. I have tried starting up with the batteries isolated. Always the same.

firmware update
2 |3000

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richard-parker avatar image richard-parker Matthias Lange - DE ♦ ·
All I seem to be able to find is the sales email address. Is there a separate email address I should be using for support? When I select my email client the log file is added but no email address
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