question

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Multiplus ll showing AC disconnected when it plugged to shore power

t h e M u l t i p l u s l l s h o w i n g A C d i s c o n n e c t e d w h e n i t p l u g g e d t o s h o r e p o w e r .image.png

https://photos.app.goo.gl/sJFVkwiqDufsHjmy9

installation
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1 Answer
Matthias Lange - DE avatar image
Matthias Lange - DE answered ·

On the VictronConnect screenshot it is charging so the AC IN must be accepted by the Multi.

I'm from Germany so I'm not so familiar with split-phase but on ground/PE to neutral you shouldn't have any voltage like in the video. Ground/PE to neutral should be 0V, Ground to L1/L2 should be 120V, neutral to L1/L2 should be 120V and L1 to L2 should be 240V.
I guess there is a wiring issue somewhere at the input.

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