question

rogero avatar image
rogero asked

Colour Control GX stopped sending data to VRM

The CCGX has been working perfectly with the VRM for over a year up to 14/10/2021. The CCGX is connected by WiFi dongle, presently there is no updating of the panel or historical data to the VRM. The remote Panel facility is not available but I can get into the remote Firmware Update and it shows that it is connected and lists the connected equipment. I have also queried the WiFi router on board and this is showing the CCGX on the connected equipment list.

Any ideas would be gratefully received.

CCGX Color Control
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1 Answer
Ulrich avatar image
Ulrich answered ·

Hi,

can you restart the GX device? After a while, I found the WiFi connection not stable enough and now I have connected the GX device to the router using an Ethernet cable. Since then it has been running without any problems.

Regards

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rogero avatar image rogero commented ·

Thanks, I'll try that.


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