question

mariorda91 avatar image
mariorda91 asked

VE Bus Smart Dongle and Multi Issue

hi guys! a few months ago the victron app on my phone will display only "initialising" (image below) for my inverter/charger not allowing me to view my full specs when I need to and also not allowing my to adjust the incoming amps for when connected to shore power. Has anyone here experienced this? If so how did you fix it? Thanks in advance!


img-0293.png

firmware updateconnection issue
img-0293.png (277.9 KiB)
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thunderbolt avatar image thunderbolt commented ·
Same issue here. Would like to know what you found. Unit works fine and my distributor says don't worry if it's working ok. But I do as it is not functioning 100%


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1 Answer
Matthias Lange - DE avatar image
Matthias Lange - DE answered ·

Did you try to unplug and replug the VE.bus cable? I would also try to restart the dongle (disconnect the power supply for a few seconds).

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