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ldwh avatar image

Warranty Victron Multiplus 12/3000/120-16 230V VE.Bus - failure, installer / seller will not respond.

Is it of use writing to Victron B.V in The Netherlands directly re failure of a Victron Multiplus less than 2 years old. Seller refusing to even acknowledge any form of request for return or help. Seller also initially configured the unit for installation, and then a month ago supposedly corrected a fault code, following that within 12 hours of plugging into shore power unit overheated and failed. Have also tried to contact Victron UK with no response. This has been going on for 6 weeks now.

multiplus ve.bus
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2 Answers
Alexandra avatar image
Alexandra answered ·

@LDWH

You can put an official request in here. It is a good starting point in these cases.

It should link your request to the dealership that supplied the unit.

You will possibly need to provide installation photos and other details further down the line.

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Thanks but will this just go back to the distributor who supplied and configured / installed this in the first place?
ldwh avatar image
ldwh answered ·

As putting in an official request to Victron which obviously also went to the seller / installer and now with ZERO result from either. Has anyone gone down the route of trading standards and small claims court? I cannot wait any longer and now will have to purchase a new inverter (never again Victron) to replace this and so am out of pocket to over £1500.

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You need to understand that support is owned by the distributor, that is the model they use.

So you need to confirm you are dealing with an official partner in your region: https://www.victronenergy.com/where-to-buy

These products are meant to be installed by certified installers, often they are not, then the product gets a bad name.

Poor design and installation can be a problem and is outside the control of manufacturer.

Best try get someone responsible at the distie involved as only they can RMA equipment, presuming the issue isn't as a result of misconfiguration.

Like all products, treated well and installed correctly, Victron does what it says on the tin.