‘my partner got a new phone and now we can’t access our monitoring system on the app… we have tried many times.
No email sent despite numerous attempts and with different devices.
asked
Cannot reset password to access bmv smart monitoring
The BMV-712 PIN reset isn't an email, it's done over bluetooth. See the PIN reset instructions here: https://www.victronenergy.com/media/pg/VictronConnect_Manual/en/connecting.html#:~:text=BMV-712%20Smart,the%20back%20of%20the%20product.
