Hello,
When trying to add a new Multi plus II GX to the VRM Portal it says that it already exists. New install so not sure how the Portal ID has alresdy been entered?
Not had this on any other systems we've installed.
asked
VRM Portal ID already used.
Hi @Duncan lee,
If you post the ID here I can have a look to see who the system is registered with.
In similar cases in the past, it has been a dealer who has connected to test it works prior to sale and then forgotten to delete it again.
We never received resolution to this, is there anyone able to assist, this is still an issue?
Apologies for that
@Duncan lee, I am not sure how I missed your replies here.
I have asked the VRM team to get in touch via email to help with a resolution.
@Guy Stewart (Victron Community Manager) Good afternoon Guy, I hope you are well? A customer recently purchased a home with an existing installation on the premises. The Portal ID to allow the new owner to log into their device was never shared. Can you perhaps assist with unbinding the portal to allow me to set it up for the new owner? Is this the correct forum to ask?
VRM ID 04a316c595f4
Thank you in advance and kind regards.
Hi
@Tian van der Bijl,
I've just asked for the VRM team to get in touch with you via email for the recovery procedure.
@Guy Stewart (Victron Community Manager) Thank you very much Guy, I appreciate the help.
Hi Guy
Have you managed to trace the original registration and deleted it?
Kind regards
Duncan
I have the same problem.Where can i mail the ID to get a solution
thanks
