question

ligi avatar image
ligi asked

Bluetooth smart charger not found after failed firmware update

* This is what happened:

* opened the app for the first time

* found the charger

* asked for firmare upgrade (communication error)

* upgrade failed (comm error)

* device not found anymore



LEDs normal & seems I can still change modes

I rebooted phone and device - no help


firmware update
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1 Answer
Thiemo van Engelen (Victron Energy staff) avatar image
Thiemo van Engelen (Victron Energy staff) answered ·

Hi

Do you have location services enabled on the phone and granted VictronConnect location permission?

You say that you rebooted the device. Did you disconnect both AC and battery and for how long (approx)?

What is the exact type of charger that you have?

Kind regards,

Thiemo van Engelen

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