Try to configure AC-input in Venus settings --> system setup.
everything is connected all cabling is checked. when we put everything off and on again except the grid loads then the ac loads and pv charger is showing watts. when we put grid on the ac loads and pv charger falls away.
Do you have the grid code set? What are your ESS and inverter settings? Are you using the Multiplus as energy meter or do you have an external CT? Are all the household loads on the ACOUT?
PS - Out of curiosity, did I see correctly that you are not using an earth on the ACIN or ACOUT?
@Garden Route SH . I have done an install with the exact problem, have my earths connected, first though t was the energy meter. Did you get around this problem, if so can you please tell as I am at a dead end.
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