question

bossrox avatar image
bossrox asked

No help getting a 150/100 repaired?

I saw where Victron says product support is only thru your dealer but what do you do when your dealer is gone? I tried to contact Victron a couple times to get some help. 1st attempt no response, 2nd attempt a msg saying best regards? What type of nonsense response is that to a request to find out where I can send this thing to get fixed? We pay premium prices for victron stuff & not to get any support is torking me off. Do you want to lose any future biz Victron? I need my charger fixed NOW!

charger
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bossrox avatar image bossrox commented ·
I had a little snafu finding my dealer & finally got things taken care of. Victron came thru great in the end.
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1 Answer
mvader (Victron Energy) avatar image
mvader (Victron Energy) answered ·

Hi Bossrox,


Ofcourse we help you. And I’m not sure what went wrong there; my apologies.


You can expect an email today.


best regards, Matthijs

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