Multiplus going into charger/inverter loop

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stepir asked Feb 12, '19

Multiplus going into charger/inverter loop

Hi

trying to help a customer who has is multiplus (when connected to AC) stuck into a charger/inverter loop (check the attached video)
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Can anybody suggest where I should start from to diagnose the issue? Wondering might be the AC tension/frequency causing the disconnect?

THANKS

MultiPlus Quattro Inverter Charger

whatsapp-video-2019-02-12-at-095712.mp4 (3.8 MiB)

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Modifications Space

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Answer 1 · 2019-02-12T15:51:20Z

sandrofelisio answered · Feb 12, 2019 at 03:51 PM

Thanks a lot for the initial help,
I'm the owner of this, and I can confirm that the AC source is stable in voltage (226V) and in frequency (50Hz).
This happens when batteries are full at 99%.

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Answer 2 · 2019-02-12T19:35:41Z

boekel answered · Feb 12, 2019 at 07:35 PM

I'd first check with a computer + VE.bus-usb cable what is going on. (read AC-in values, etc)

Then seeing if there are settings / assistants that might cause this.

if not helping: update firmware + test again.

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Answer 3 · 2019-02-13T08:45:10Z

stepir answered · Feb 13, 2019 at 08:45 AM

Thanks @Boekel

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