question

dallas-kugel avatar image

Coms issue

Unit: Easy Solar 48 5000VA 70A

MPPT150-100

My laptop won't communicate with this system using the VEConfiger 3 software using a VE.Direvt to USB cable connector plugged into the back of the color controller.

The soft ware can't auto detect the com port, does any one have any ideas on this issue please?

communication protocol
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2 Answers
Matthias Lange - DE avatar image
Matthias Lange - DE answered ·

This is not the way it works. The VE.direct port at the CCGX is only to connect other VE.direct devices like a MPPT or BMV/SmartShunt not a computer to read out the CCGX.

If you want to read out/configure the MPPT you need VictronConnect and connect your laptop directly to the MPPT.

If you want to read out (and update the firmware) the MultiPlus you need a MK3 Interface and also connect it to the MultiPlus directly.

With internet connection you can do some of that also via the VRM portal.

https://www.victronenergy.com/live/vrm_portal:remote-veconfigure

https://www.victronenergy.com/media/pg/8778-VictronConnect_manual-html5/en/victonconnect-remote--vc-r----configuration-and-monitoring-via-vrm.html

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dallas-kugel avatar image
dallas-kugel answered ·

Hi Matthias

Thank you for the detailed information. We will check out this further and have to order a different cable.

You have given us better information than the sales/service teams have in one reply.

Thank you once again :)

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