question

tiaangreensun avatar image
tiaangreensun asked

Multiplus 2 3 GX connected to internet but does not send data to VRM

Good day,


I have a Mulitplus 2 - 3 GX, that has an active connection to the internet, but I am not able to register the device on VRM.


The device is connected over LAN to a router and has been assigned an IP, I am able to connect to the remote console through the network. Remote console on the Remote Console shows it is online. I am able to look for and update the firmware of the remote console.


When I go into the VRM online portal menu in the remote console, the connection error switches between 'no error' and 'unknown' every couple of seconds.


I tested the network cable that is connected to the GX and it is working perfectly.


Does anyone have a solution to this or the same issue?


Regards



Multiplus-II
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1 Answer
Paul B avatar image
Paul B answered ·

check all your VRM setting , under settings in your GX unit, there are 3 areas make sure all these are selected.

why they cant have them all in once place as this would make it easyer for everyone

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3 comments
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tiaangreensun avatar image tiaangreensun commented ·

Hi Paul,


Thank you for the omment, the nanopi was faulty, I swapped it out and it is working perfectly.


Regards

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lleszczy avatar image lleszczy tiaangreensun commented ·

What is "nanopi"?. I have the same issue with connecting to VRM

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nickdb avatar image nickdb ♦♦ lleszczy commented ·
it's a small raspberry pi, sort of.

Check you have updated the software to the current version, old versions will have issues connecting.

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