Having purchased a new multiplus 24/3000/70-16, i have immediately noticed a scorch (arc) mark on a positive battery terminal and also screw marks on the paintwork as though the unit has already been mounted to a wall or such. Should a new unit look like this from factory testing or have i been conned?
Thanks for any opinions offered.
My guess would be no...not normal.
Mine did not have any screw marks, and the terminal nuts were all shiny with no scorch or signs of having ever been tightened with a tool
My unit came in an original blue victron cardboard box with the opening secured with copper staples which would be near impossible to open without leaving marks. Chances are your unit was reviewed by some other customer who returned it and it was restocked as new.
In my opinion your dealer should have labelled it as such and offered a discount.
Thanks. The packaging wasn't stapled, just bound by easy peel tape, but the packaging did look new. It was sold however as new (but old stock -not used) at a discount.
I hate being conned.
Hi @maximoney1
No this is not normal. Please contact your dealer about it.
Thanks, this lets me discuss the situation with the supplier, without being fobbed off with excuses.
