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Multiplus 2 stops accepting the grid and then overloads ESS

Hi,

We have a customer that's their Multiplus 2 occasionally(3 times in the last month) stops accepting the grid and then goes into overload and cuts out. Meaning they lose their emergency circuits, while the grid powered circuits stay on...the opposite of what we want.

When the overload takes place, there is not a lot of current being drawn through the inverter.

Has anyone experienced this?

Voltage and frequency input is normal.

Thanks Dean

MultiPlus Quattro Inverter Charger
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