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VE.bus smart dongel can't turn off the Multiplus

We have VE.bus smart dongel connect to Multiplus and we use VictronConnect to control and monitoring the Multiplus.

From time to time we can't turn off the Multiplus. Multiplus just does not react at all. Whoever VictronConnect show green as the MultiPlus should be off.

Any ideas what to do?

MPPT ControllersMultiPlus Quattro Inverter Charger
2 |3000
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