question

Ertschi avatar image

BMV 712 - Victron Connect App -suddenly bluetooth connection lost

I have got BMV712 Vers5.19 an Android 9.0 for two month in work without any problems. Suddenly the app can not find the BMV. I can see the BMV in android bluetooth settings. Its not peiring. In App settings i can see there was an update 7 days ago.

What i already tried with no success:

new installation of the app, search for any updates for the app, restore network settings in android, disconnect and connect networkcable from BMV (unfortunatly all settins lost), go in the airplane mode in android for some minutes and back, reboot the phone several times.

Have somebody experience with this issue ? Thanks great for helping.


BMV Battery Monitor
10 |3000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

2 Answers
Ertschi avatar image

SOLVED

I tried another phone with victron app - it works normally.

So i checked settings in my phone, location service was disabled !

I enabled location service and victron app is running !

For developer: there is no error message in victron app that android location service is disabled.

Share
10 |3000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Ertschi avatar image

For Information: In BMV settings nr71: bluetooth is ON

Share
10 |3000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.