Each time I try to download the VEConfigure files from my remote system to my computer, using the tool on VRM, I get an error code 1300 after a while. My CCGX is running v2.22
Hi Tony, we tracked this down to be a networking issue. Lowering the MTU size on the CCGX from 1500 to 1492 fixed it. Both Remote Console and Remote VEConfigure work fine now. I made a temporary fix on your system that set the MTU to 1492 after booting.
Technically speaking this means that there is some issue in your internet connection. It should not be necessary to change MTU on the Venus-device.
However, these MTU issues can be real hard to solve. So; rather then sending you on a journey to fix the MTU issue in your network; or trying to have your ISP fix it; we'll make a change in the next Venus release that fixes it; in case you're interested; you can follow the progress here in the issue. I expect a new Venus OS version to be available within 3 to 6 weeks.
To learn what MTU is; see here: https://en.wikipedia.org/wiki/Maximum_transmission_unit
UPDATE: A note on Error 1300: that error is a generic `something went wrong error`. Which means that not everybody that is seeing that error has the same issue as @firstname.lastname@example.org had.
Error 1300 has come up before. We don't know how your system is set up of course, but the thread linked below goes into an amount of detail that may apply to your situation.
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