I've installed Dynamic ESS, and am very pleased with it. However, I can't view it online using Microsoft Edge Ver 123.0.2420.65 (64-bit) as installed in Windows11 - it just constantly says Connecting.... Other older browsers seem fine - and other Victron sites without Dynamic ESS are also fine. Anyone else experienced this?
Update - on Windows11, I eventually gave up with Microsoft Edge, downloaded Chrome - and found the same issue. I can view my sites that don't have Dynamic ESS, but not the one site that does - it just says 'connecting....' for ever. As soon as I turn Dynamic ESS off (using an older computer, of course), it loads fine under Win11. Any suggestions?
Is it site id 91666? In that case you should first update your Venus firmware to version v3.30.
Hi! We tried to reproduce this bug on a Windows 11 machine on Edge, but we could open all of your sites. Only 48984 gave some issues, but that was the same on mac and related to all devices having outdated data.
Updating to the firmware version Dirk-Jan just mentioned is the first step. If the problem persists, someone of our support team could have a call with you to look into this.
Thanks, Dirk-Jan and Barbara. Yes, the site is 91666 (the other problematic one is in Africa, and just needs me to load more data allowance into the SIM.) I can't easily update the 91666 firmware at the moment, but will have a go when I can.
Curiously, I note that the symptom has changed, and now either Edge or Chrome freezes with a partial page loaded when I attempt to access my installation with Dynamic ESS enabled - I assume they're receiving some illegal HTML (interestingly, my Android phone doesn't have a problem). If there's a problem with my installation, it probably shouldn't cause VRM to send bad HTML.
Dear Victron Team,
I have the same issue. Today I activated Dynamic ESS on my installation (using MS Edge) and since that time I am unable to load VRM page on MS Edge (WIN 11) - right after I confirmed the settings and it messaged me that I should switch to Dashboard to see my new settings...
It only works (VRM page) in Firefox (and works fine also on my iPhone app). Please could you check what's wrong? (I think I have all updates installed already).
VRM Portal ID: 48e7da8712f1
Thank you very much!
FYI - @Barbara (Victron Energy), @Dirk-Jan Faber (Victron Energy)
I tried to reload again (MS Edge) and I got here (see below; btw Last updated field shows "Connecting"). Since that moment it's stuck. After reloading once again it shows nothing (not even this screen I attach below - it simply doesn't load the page at all):
