I'm new to the forum but have been looking for an answer. I have two Multiplus 12/3000 inverters with a Venus GX (and additional Victron solar items as well) in a motorhome. These were all purchased in last 90 days or so, so fairly new hardware. The motorhome is wired in split phase and everything works 100% of the time when i'm on a 50amp standard USA RV service. My setup also cuts over to my QD1000 generator flawlessly and everything works fine.
My issue is when i'm plugged into a 30amp single phase plug. When I am, I understand normal operation "should" be that my master inverter will invert and charge the battery and my slave inverter will simply invert. This is a Victron limitation on single phase power as i understand it which is fine. My question is. When i'm plugged into a single phase 30amp plug, neither the master nor slave inverter will recognize the AC input. The input shows in the Venus panel as there on both legs (single phase on both legs because of the 50a to 30a dogbone adapter that pairs the single phase 120v to both legs) but the units will not initiate a charge, its basically like i never plugged anything in at all. See attached screenshot. Any advice on what setting may be causing this to occur? I'm fine with only one inverter charging, i just need to understand why thats not happening..
Any helps or advise would be greatly appreciated.