question

olivier avatar image
olivier asked

Problem with incorrect data reception with color control

Dear lady, dear sir,

We are a hotel and our only energy production, apart from our generating set, is our solar installation, so essential to us.

We are in court with the installer for another reason than the solar panel, so the contact is broken.

TODAY WE CANNOT FIND A VICTRON AGREEMENT INSTALLER IN 400 KM, WHICH MEANS A SERIOUS FOLLOW-UP PROBLEM, even if many things can be adjusted remotely.

The BMV 700 is new with 1 month old and has been replaced in guarantee

FIRST QUESTION: THE VALUE INTRODUCED IN THE NEW BMV IS 2000 Ah, is it correct?

The Fronius is also new - a few days ago it was also replaced under warranty

Can the problem of incorrect data come from?

I had noticed inconsistencies before its replacement BUT not this.

There has been a problem with the color control data for two weeks now, namely mentions a discharge when there is more solar production than consumption, see photo.

I think some data are incorrect.

But the more incredible the error displayed on the screen

doesn't happen all the time, it's random

I see that there are some problems after observing the equipment.

One of the three inverters does not load, while the other two do.

Is that normal?

The inverters indicate low battery, then when it is at 46.5 volts.

Is that normal?

I think the limit for this 43-volt alert is yes or no.

Another question: is there a maintenance plan for the facilities and equipment?


·Plaquas solar : 46 pc

·Inverter : 3 PC – N° : HQ1612GRY7W*. trifasico

·Color contrôle victron

·Battery monitor : BMV 700

·Fronius : modelo Symo 15.0-3-M


El groupo electrógeno de 20 kva esta conectado a el color control


Batteria VESNA : 24 pc de type : 16 OP zS 2000 LA

2000 Ah



Do I need to do system upgrades as well?

Thank you in advance for your help.


Sincerely yours

victron community
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1 Answer
Rob Fijn avatar image
Rob Fijn answered ·

If you are in Aruba, I can come and fix this for you.

Where are you?

Best regards, Rob

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