Global Link 520 wont connect

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question

fredrik73 asked Mar 28, '23

Global Link 520 wont connect

I have a new Global Link 520 that i have problems to install.

I have set it up according to instructions but it wont come online. The blue led keeps on blinking.

LTE-M status says ”Attaching to LTE network”.

If i try to add it from VRM it says ”The installation with the specified VRM Portal ID or IMEI could not be found.”

I live in Stockholm in Sweden and should have LTE-M coverage according to map/list from Victron.

I have a strong connection to the tele provider.

I have tried to reboot it but no luck.

I have a Smartshunt and a Smart solar device and i can see them together with the Global Link 520 in the Victron app using Bluetooth.

What might be the problem?

globallink

497d4837-c619-495f-b4d1-81a068f59626.jpeg (976.4 KiB)

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Answer 1 · 2023-03-29T08:45:44Z

jolir answered · Mar 29, 2023 at 08:45 AM

There are 2 fundamental possibilities:

1. Your area does not have LTE-M coverage. LTE alone is not sufficient; it must be LTE-M.

2. You do have LTE-M coverage, but the GL520’s internal antenna is not picking it up. Fit an external antenna (very inexpensive on Amazon) and switch the GL520 to external via the tiny switch on its top side. This is what I had to do with my installation. The external antenna increased the received power from <-90dBm to around -67dBm.

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fredrik73 commented · Mar 29, 2023 at 07:24 PM

Thanks for your reply.

According to teleoperator i have very strong coverage in this area. And the signal is on -65db (see screenshot above).

So i dont that is the case unfortunately

Any other ideas?

Thanks in advance!

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Answer 2 · 2023-05-03T06:03:26Z

danapple answered · May 03, 2023 at 06:03 AM

I had the same problem. The shop from which I bought (and to which I returned) my GlobalLink 520 says that they have a number of these devices returned with the same problem and that Victron is working on it.

Dan.

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Answer 3 · 2023-05-03T14:47:22Z

rgrver answered · May 03, 2023 at 02:47 PM

Check this post for info.

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