question

jcottis avatar image

Multiplus II not showing AC Input on Cerbo error message AC-Input: Not available

Just connected my new Mutiplus-II 24/3000 to my Cerbo today however I am not sure why I am getting the error "AC-Input: Not available" and it also registered an alarm, any assistance appreciated.


1631434368714.png

1631434417485.png

Multiplus-II
1631434368714.png (131.2 KiB)
1631434417485.png (43.1 KiB)
2 |3000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

2 Answers
thechad avatar image
thechad answered ·

I have this same issue! Multiplus II + GerboGX My dashboard looks almost identical.

With the Bluetooth dongle connected to the MPiII (with the CerboGX disconnected), I can see all of the AC details in and out for both line 1 and line 2. So, it's not like the MPII doesn't have this data.

Have you found a resolution? I have tried replacing the data (ethernet) cable also...

I also have an MK3-USB I will connect in a bit to see what it sees and tweak a few settings. Maybe there's a bit to flip in there somewhere that might help...

-chad

2 |3000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

thechad avatar image
thechad answered ·

I figured it out, at least in my situation... I needed to go into Menu > Settings > System Setup and set both AC inputs to Shore Power.img-4202.png

Additionally, I installed the release candidate firmware (2.80~17 ) and it now shows both line 1 and line 2...

1631648692798.png


img-4202.png (24.5 KiB)
1631648692798.png (43.1 KiB)
2 |3000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.