question

jose0899a avatar image
jose0899a asked

Error updating Quattro firmware

img-20240417-wa0105.jpgWe have a case in 02 fishing vessels when the generator stops feeding the System, it does not reset automatically, they remain in failure. (when the generator turns off, the quattro system goes into inverter mode and in that mode work they stay, when the generator returns, they do not change to charger mode)

Therefore, a firmware update is required to rule out this.

Likewise, we look forward to your comments and recommendations.

When updating firmware, the App victron connect tells us that it cannot be updated because it does not belong to the version number.

We tried to update it with the old VE SETUP .EXE app and it doesn't allow us either, the color control GX does not recognize it via USB. evidence is attached

greetings

waiting for your comments.

MultiPlus Quattro Inverter Charger
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1 Answer
nickdb avatar image
nickdb answered ·

How old are these?

VC app needs a minimum firmware revision to work.

Looks like you need to use veflash and update them to a current version, after that the VC app should work.

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