VRM Android App Login Issue: "An error occurred - Authentication failed" (Works fine in Chrome)

DIY
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1

Hi everyone,

I’m having trouble logging into the VRM (Victron Remote Monitoring) Android app and could use some help.

When I try to log in using the app, I get a red pop-up notification at the bottom right stating: “An error occurred - Authentication failed”.

Here are the details:

  • Issue: Cannot log into the VRM Android application.

  • Error Message: “An error occurred - Authentication failed”

  • Browser Test: Logging in via Google Chrome browser on the same mobile device works perfectly with the exact same credentials.

  • Steps Tried: Double-checked credentials, re-typed the email/password, and retried multiple times.

Has anyone encountered this specific issue where the web browser login works, but the Android app fails to authenticate? Any suggestions or workarounds would be greatly appreciated.

Thanks in advance!

4

Good afternoon,

Please go to this topic…and keep it together…Lenovo recently has more issues as is mentioned lately than other brands…

Regards, Jeroen.