What information do we collect?
We collect information from you when you register on our site and gather data when you; participate in the forum by reading, writing, and evaluating the content shared here and when you participate in e-learning activities or events.
Account Information: When registering on our site or with our services such as the community forum, you may be asked to enter your name and e-mail address. You may, however, visit our main website without registering. Your e-mail address will be verified by an email containing a unique link. If that link is visited, we know that you control the e-mail address.
Profile Information: When you add additional detail to your forum or professional profiles we store this data as well.
Training and E-learning: As part of Victron Professional we offer training and e-learning services, for this we store course participation, learning progress and exam results.
Community Forum Activity: When registered and posting, we record the IP address that the post originated from. We also may retain server logs which include the IP address of every request to our server. Next to this we store your posts, comments, likes, and other interactions on the forum.
Usage Data: Information on how you use the website and forum, including IP address, browser type, pages visited, and time spent on the forum.
A comprehensive list of the usage data that our partner Discourse stores on our behalf for the forum can be found at Privacy policy | Discourse - Civilized Discussion
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience — your information helps us to better respond to your individual needs (e.g your language preference)
- To improve our site — we continually strive to improve our site offerings based on the information and feedback we receive from you.
- To detect, prevent and address technical issues — As the community grows we need to adapt the services to maintain a high quality experience.
- To improve customer service — your information helps us to more effectively respond to your customer service requests and support needs.
- To send periodic emails — The email address you provide may be used to send you information, notifications that you request about changes to topics or in response to your user name, respond to inquiries, and/or other requests or questions.
- To notify you of new courses and refresher courses when available.
- To send you statements of accomplishment when you have finished a Victron Training course.
- To establish if you have the proper training and qualification to participate in advanced training and events.
- Invite you to Victron energy events through email
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure.
What is your data retention policy?
We will make a good faith effort to:
- Retain server logs containing the IP address of all requests to this server unless you request that your account is locked and anonymised.
Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow). These cookies enable the site to recognize your browser and, if you have a registered account, associate it with your registered account.
We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
Disclosure to trusted third parties
We use trusted third parties who assist us in operating our site, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. These providers have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. If we transfer your data outside the EU/EEA, we will implement appropriate safeguards.
These parties include but are not limited to:
- CRM and Customer Success Software Providers: which help us understand and manage the customer experience;
- Infrastructure Services Providers: which help with delivery of our services;
- Cloud Services Providers: which store your data and makes analytics reports for us to help develop our services;
- Data and Analytics Providers: which help us understand user behavior across our websites and mobile application;
- Service Specific Providers: which provide specific product functionality within our e-learning platform and mobile application;
- Survey Software Providers: which assist us in running surveys or user tests
Disclosure for compliance with the law
We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
Third party links
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Children’s Online Privacy Protection Act Compliance
Our site, products and services are all directed to people who are at least 13 years old or older. If this server is in the USA, and you are under the age of 13, per the requirements of COPPA (Children’s Online Privacy Protection Act), do not use this site. If you are a parent or guardian and you are aware that your Child has provided us with Personal Information, please contact us.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our site and not to information collected offline.
Your right under the EU GDPR
The right to data protection is a fundamental right in the European Union. Even when you share personal data with companies, you should always be able to retain control over your personal data. That’s why, at Victron Energy, you can exercise your right to access, rectify, and erase your personal data. You can submit your requests to us via this link.
Data storage location
Your information is stored and processed in the European Union. However, our service providers may transfer and access such information from other countries. By using our forum, you consent to this transfer.
Your Consent
By using our site, you consent to our web site and forum privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
This document is CC-BY-SA. The privacy statement of The Things Network was used as a reference to assist with compiling this document. It was last updated [20-08-2024].