Unable to access the relay switch page using VRM

DIY
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1

I have a setup using the Victron LTE cellular to connect to the internet for remote access. The Cerbo has a SmartSolar MPPT 150/60 and Smart Shunt IP65 connected via VE.Direct ports. I have a single load (pump) connected to this setup.

When connected to the GX using the built-in wifi connection (172.24.24.1), i see the link to the relay control at the top bar.

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However, when using VRM app or the remote access via web browser, i do not have access to the relay switch panel link at the top bar. I also do not have access to the Console, receiving error “Failed to setup connection”.

FYI: I am not able to connect with “Realtime” in the status bar. I have spent several many hours researching this on the forums and trying different suggestions, but to date unable to get to work.

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Can anyone assist in diagnosing settings error to enable access to the relays?

More details:

  1. I can connect using VRM to view the system analytics. System is reporting data on the 5 minute update as configured

  2. Realtime updates is Turned On in the VRM..Settings..General.
    Also, local connection…settings the VRM settings have been configured Full access.
    Settings…General…Access& Security remote support is enabled.
    And Both Relays are set to Manual using Settings…Integrations…Relays

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3)I receive this message when i click Remote Console using the desktop, or Console when using VRM.

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  1. Using T-Mobile as my carrier i have sufficient signal.

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2

I figured out how to get the Cerbo to work Realtime and therefor how to get the relay buttons exposed.

I had used an iPhone to configure the Cerbo. Using the cerbo wifi and connection at http://172.24.24.1 i was able to make the configuration to the Cerbo GX.

However i decided to test the connection using VRMWHILE i was editing the settings, so i connected an iPad to the same site above and used the iPhone to VRM using the cellular network.

Once the tablet connected it behaved like a console, and using the different Settings menu of the Console screen, I was able to get the VRM to update realtime.

Maybe this will be helpful to the next user. Connect either a console or a tablet to act as a console.

Thanks for all of the assistance! Cheers.