Firmware 3.65 update problem

Q&A and troubleshooting
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1

Hi all, newbie here and not technically experienced… I have just installed an IP22 30AMP charger in my campervan and all is well with the installation. I installed Victron connect on my Samsung note10 lite and saw the charger was doing its thing.

I had to replace the in line fuse to the battery so removed the mains connection to the van and the negative connection to the battery terminal. Then I changed the fuse and connected everything back up.

When I opened Victron connect app I could again see the charger status but immediately got a pop-up telling me I had to do a firmware update to 3.65 to continue. I started the update but it kept failing at around 6% and closing the app. I’ve tried again multiple times and have tried to follow the troubleshooting advice but without success. An error message appears telling me there is a bug in the update and to try again when a developer has fixed it. I see the update is from September so would think a fix would be in place by now?

So, what can I do? Keep it simple please

K :wink:

2

Hi, I’ve just looked at the connect app on my Google pixel 6 and in settings it says v6.23.

I can’t honestly remember the last time it ran an update. I would suggest as a first step, delete the app from your phone and then do a fresh install.

Hope that helps, good luck

3

There was a good description of what to do with a failed SmartShunt. Pretty much what is said above plus complete power down on the device.

4

Thanks both. I will try that tomorrow and will report back

K :wink:

5

More problems I’m afraid.

I turned off supply to van last night as charger is hard wired into van.

This morning I turned on supply but the charger did not light up. A circuit breaker had tripped. So I turned the breaker back on.

Now all led’s on the charger are flashing and there’s no charge to the batteries.

What’s up?

K :disappointed_face:

6

The manual says all LEDs blinking is error and to use the VoctronConnect app to determine the error, which you probably van not do with failed firmware update. Suggest you contact your supplier for a return of a failed unit.

7

Forget that :wink:

Reinstalled app onto my phone, paired on Bluetooth then saw update screen again… first attempt failed at 64% yesterday it was failing around 6% so I tried again and this time it got to 93% and asked for PIN and when I entered the PIN the screen changed to update to 3.65 successful.

Lights on charger returned to normal, batteries are being charged and status on app confirms all is indeed OK.

Success!

Thanks for reading this and bearing with a newbie

K :wink:

1 Like
8

Good news.

1 Like
9

Hey! Im having the same problem. Just bought an IP22 charger. Was prompted to update to 3.65 in the app, but it keeps failing. Ive tried most of the so-called fixes I could find and none are working. I dont know of this is a firmware problem or hardware. Could it be the Victron Connect app being screwy? I suddenly had Bluetooth connectivity problems starting last week after firmware updates, which I never had before. Connection to my Smart Shunt and MPPT will be occasionally problematic, then go back to normal. Attached is the error message I receive when trying to update the IP22.

IMG_7809
IMG_78091206×2622 295 KB

10

If it matters, Im using an iPhone 17 Pro with the latest OS. I just realized I can try using the app on my iPad Pro. Will report back…

11

Not sure about i-phone as mine was Android but as above, what I did was

Unpaired device from my phone.

Uninstall app.

Wait a while… I actually left it overnight.

Reinstall app

Pair device - at which point I was connecting for first time.

Update - again, it failed at first but retrying worked.

Good luck

K :wink:

1 Like
12

Using my ipad worked on the first try :man_shrugging:t2: lol. iOS (26.01) and app version (v6.23)were the same on 17 Pro and 6th gen iPad pro. This info is mostly for anyone else that comes across this thread in the near future.

13

Good to hear. Well done.

K :wink: