Hi I’m Lex from the Netherlands
I bought a boat with the battery charger mentioned moutend.
I suddenly saw this appear in my Victron connect app.
Unfortunately secured with a pin code. The puk code is on the back of the device but is not accepted.
Who can help me further
First off ask the original owner. 2nd double check the PUK for alternatives such as number 0 zero / letter O.
If you enter the serial number on this page (Victron Energy Support) it should connect you with the dealer who may be able to confirm PUK. They may ask for proof that you have the device. You may have to end up raising a support ticket if you get no luck.
On the support page use the lower enter serial number button in the location shown in the image below.
Thank you very much for your response.
Attached is a photo of the sticker. Thanks in advance.
A.J.Peetoom
I am.sure that is a number 0 zero in the PUK.
No info on the support page for that serial number, 2019 product, you could try a tech support request on here.
