Multiplus temperature alarm

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question

sv-the-dream asked May 8, '20

Multiplus temperature alarm

Multiplus 12/3000/120-16 230/240V with firmware update 2609469

Firmware Chip number 2609408.VFD

Since installing this firmware update in March 2020 whenever the Multiplus is in Absorption mode (connected to shore power) we get repeatedly temperature alarms (light flashes on the front panel and warning message is displayed on GX Color Control device).

We only get these alarms during Absorption mode, once it switches to Float mode the alarms stop regardless of the load.

These alarms are becoming more recurrent to the point where they seem to appear every 2 min.

Is it possible to roll back to the previous firmware or is there a new firmware available that solves this issue?

temperature

2 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Daniël Boekel (Victron Energy Staff) answered · May 08, 2020 at 09:34 AM

Hi @SV The Dream

currently there is a newer firmware available, 474

also, 459 is available on dropbox.

I'll send both to your email, so you can first try the newest.

1

2 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

sv-the-dream commented · May 08, 2020 at 10:56 AM

Hi Thanks for the prompt reply, will give the new firmware a try.

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Answer 1 · 2020-05-16T07:46:15Z

sv-the-dream answered · May 16, 2020 at 07:46 AM

firmware update has fixed the problem

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2 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Daniël Boekel (Victron Energy Staff) ♦♦ commented · May 16, 2020 at 08:17 AM

That's great to hear!

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