I have two smartsolar 50/100 that my customer wants to monitor through the VRM Portal. The blue light is blinking then turning to red, then this same cycle repeats itself. The light is never turning green and connecting. I have mounted an external antenna and it is on the roof of the house affixed to the gutter outside and it still will not connect. The zip code in the US where the install is is 73010. Would appreciate some help. Thank you.