App can see Victron 75/10 but does not connect.

Question

question

tomseattle asked Sep 11, '21

I have been using it for 2 years but today it won't pair.

As you can see the App is able to locate "Van Victron 75/10" but it still wants to pair, and does not accept 000000, it goes round and round.

When I look at the bluetooth settings in IOS, it does not list "Van Victron 75/10" thus I cannot delete it to pair again.

And when I enter the PUK it says "Wrong PUK code".

Can someone help me to get my Victron app working?

connection issue

victron-pairing-problem.jpg (173.3 KiB)

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Matthias Lange - DE ♦ commented · Sep 11, 2021 at 11:27 PM

That one zero looks like a C to me.

656C5C1036AB

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Thiemo van Engelen (Victron Energy staff) ♦ commented · Sep 13, 2021 at 08:28 AM

Hi

What is the serial number of the SmartSolar? It is also on one of the stickers and it starts with HQ.

Kind regards,

Thiemo van Engelen

0 ·

Answer 1 · 2021-09-11T23:27:29Z

tomseattle answered · Sep 11, 2021 at 11:27 PM

Also I have deleted and re-installed the Victron app.

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