question

jarno-hissink avatar image
jarno-hissink asked

Pylontech problem

Hello

I have a pylontech US5000 battery

The battery alarm licht is on, so i put it on my PC with the latest batteryview 3.0.33
But i get an error: EOF in header

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Just to make sure it is not a PC issue i have tried 3.0.28, 3.0.29
Then i updated the firmware trough the upgrade tool (PYLONTECH TOOLS 2.0.0)

That went smooth like a breeze and the battery has now firmware version 1.7
But the alarm licht is still on and i can't get the logs or see the error messages

The battery is not charging, but when i take the cover of and put a multimeter to it
it shows 49,5V

I hope someone can help me

Pylontechpylontec
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1 Answer
nickdb avatar image
nickdb answered ·

Best addressed with your supplier or pylon support.

Batteryview is not intended for end users, nor is opening a battery - not great for warranty.

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Related Resources

Victron Pylontech battery compatibility guide

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