Who is in charge of the VRM Portal administration

Q&A and troubleshooting
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1

I have a problem accessing my account for a Cerbo-S GX. This is essential as I am changing energy company and we have to to give them some data from the account.

The Portal says the email address does not exist when I tried to login. I set up a new account and now I am not able to either access this account or to change the password.

However, the app on my Android shows that the system is still plugging along and the first email address is also listed as the address for the VRM Account.

Who is responsible for this?

Is this the responsibility of the reseller that installed the hardware on my house and set up the system OR is this the responsibility of Victron energy?

I am not getting an answer from either side and this is irritating.
Thanks.

2

Usual first line is whoever has admin on the site. It is often the person who installed and registered the device.

If something has happened then the official support route is the better way to go to escalate it.

Be aware though since not every one has good intentions that you will be asked to provide details to prove the site is yours.

For this type of scenario you can get help if the original guys aren’t responding. Scroll down to get in touch here.

1 Like
3

CHECK YOUR BROWSER - It seems that the issue was our choice of computer browser. We were using Mozilla Firefox. On a whim, I used Bing and everything worked. Seriously, Mozilla somehow did not recognize the email address.