VRM lots of malfunctioning

[JeroenSt]

The vrm portal has serious issues last weeks where it’s unable to show installations at different times. In the android app it is worser than via the webbrowser.

[Piotr]

Error about timeout I still receive very often (from last DB issue )

[JeroenSt]

@mpvader are you aware of this issue?

[Dirk_S]

Same here. Time outs, very slowly and/or widgets in advanced section will be not filled. Currently advanced section nearly impossible to use.

[JeroenSt]

Today is the worst day of malfunctioning in a row. VRM is almost unaccessible.

[A-P]

Victron are aware. It’s causing issues with PV forecasting as well.

VRM Forecast data doubled(?)

This is still down to the ongoing DB performance issues. Sorry for the inconvenience, the team are working hard to resolve.

What have they done to VRM

Hi all, Our cluster provider was working on some database changes, which unfortunately did not lead to an improvement in this, rather a regression. Our team is on top of it and trying to get VRM back on track as soon as possible.

[malcharek (Michael Malchàrek)]

Hi, if it is indeed the problem, I am happy that it is being worked on. Currently, the app is not usable, at least for me. Even an uninstallation and new installation did not bring any improvement. Fortunately, everything works locally. Do you know if the values are then updated online or overwritten?

[Piotr]

I still receive following error:

One of the requests timed out. Some elements might not load correctly.

[A-P]

VRM Forecast data doubled(?)

Hi all, Sorry for the continued issues. We’re working hard to resolve this. In short, the underlying database is having a lot of performance issues. Our top priority is making sure that all incoming data is reliably stored. This means that, at times, we’ve had to temporarily disable VRM features to keep everything going properly. We’ve done some changes today for the forecasts, they should be a bit better for the upcoming days. We’re improving them continuously, and should be back normal acc…

[aleximbrea (Alex Imbrea (Victron Energy))]

Hello everyone,

This is indeed actively being worked on. There are multiple people on this, in different timezones, trying to get the performance back up as soon as possible.

I am sorry for any inconveniences that this might create.

Kind regards,
Alex Imbrea

[s1277 (WorkSkiRV)]

I set mine to auto reboot and it resolved the issues… still get issues… but it reconnects after self reboot

keep up to date on this thread

VRM outages and slowness - a central thread

Dear all, especially VRM users, As you have noticed, VRM is not behaving to its usual performance. In this central thread, I would like to shed some light on the situation and give you updates. Hopefully soon, I can update the post-mortem of what happened and how we solved it soon. Influx database issues About 2 weeks ago, we started noticing that on Monday mornings, the Influx database was slower than usual. To try and improve it, we upgraded to a new Influx release. Unfortunately, that led …