VRM Dashboard Error #150 - Live Data failing, but Remote Console (MQTT) works

DIY
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1

Hello Victron Support / Community,

I am experiencing an issue where my VRM Dashboard is no longer showing live data. I receive the following error message:
“HTTPS channel #150 unexpected response text”

System details:

  • Device: Cerbo GX

  • Firmware: Tested on v3.72 and downgraded to v3.71 (issue persists on both).

  • Connection: Mobile (PPP) - Data link status is “Connected”.

What I have verified:

  1. Remote Console: Works perfectly via VRM, which confirms the MQTT RPC and Real-time channels are connected.

  2. Time & Date: Perfectly synced and set to NTP.

  3. Real-time updates: Enabled in the GX settings.

  4. Browser/App: Issue occurs in both the VRM App (iOS/Android) and via web browsers (Chrome/Safari), even in incognito mode.

It seems like the HTTPS data stream for the dashboard widgets is being rejected or incorrectly formatted by the server, while the underlying MQTT connection is stable.

VRM Portal ID (moderated only share the site number of the portal url)

Could you please check if there is a server-side issue or a database mismatch for my Portal ID?

Thank you in advance!

2

Do you have any modifications loaded? What physical connection are you using? Are you using both interfaces?
There are a few topics on this subject available via searching as well.
It usually resolves by itself after a few hours.

3

Hi Nick,

I am not running any mods.

I am using a GX LTE 4G with a odido data sim card.

I am not using an ethernet cable. The system is only connected via the gx lte 4g modem.

Hope this helps!

4

Ok, thanks. Might just be a localised network issue. As mentioned, these errors tend to resolve themselves.