New CerboGX with 3.60 won’t connect to Remote Console claims no connection to VRM though I get email from vrm.victronenergy.com with data loss Alerts and Clear after about 13 seconds…
Under the vrm portal on the gx itself, what error message appears there?
On the Touch50:
- Notifications: no alerts
- Settings → VRM → Last contact 6m 0s (counting up)
- Settings → VRM →
- Connection status (HTTP channel) #153 Connection error
- Error message: Failed to resolve ‘ccgxlogging.victronenergy.com’
- Errno-3 failure tin name resolution
- Connection status (MQTT Real-time channel) DNS query for ‘mqtt93 victronenergy. com’ timed out
- Connection status (MQTT RPC channel) DNS query for ‘mqtt-rpc victronenergy.com’ timed out
If you have a ccgx, roll back to 3.55.
3.60 has issues on that device and was removed as a result for all ccgx devices.
It is usually related to DNS or an ip adress issue/ problem.
I am going to assume you have done the basics like reboot the GX and reboot the router and service it is connected to, checked the time zone settings?
If it doesn’t resolve a sure fire way is a rollback. If that doesn’t work. Revisit the router. If that doesn’t work, then reset to factory and re update, sometimes cumulative updates scramble brains a bit.
HI Nick…
Thx for the reply…
3.55 not available only 3.34…
Attempts to install via USB fail: storage not found…
- Factory reset according to the manual is microSD card reset that I have done with 3.55 and 3.62 neither update works where WiFi connectivity is a reality…
- Only Starlink Ethernet works for Large VenusOS install and connection to VRM…
- Any and all other avenues of issue resolution fail miserably…
- I have to assume I have $600.00 worth of CerboGX bricks…
- I have given up exhausting all form for salvaging my CerboGXs that have worked for 2+years with no hint of reviving…
Hi David
There is a new update for the Cerbo GX version 3.62 which addresses some of the issues you maybe experiencing.
You can update your device with online update feature To update from the internet, navigate to: Settings → Firmware → Online updates.
2. Press ‘Check for updates’.
3. If there is a newer firmware version, it will be shown under ‘Update available’. Press to update to the new firmware version.
4. After the GX device has been updated to the new firmware version, make sure to check the settings of your installation.
5. Generally the Cerbo will reboot after a firmware up
- Same issue as with 3.55, 3.60…
- I have 2 Cerbos one is new MK2 both have the same performance issues…
- Will only connect and install VenusOS large on Ethernet…
- Spending $165.00/month Starlink to connect my CerboGX
- Though the registration link for VRM navigates and logs in the Touch50 and the laptop VE connect and Remote Console state no connection to VRM and definitely no historical data or Solar forecasting available… Display: No Data… My old Cerbo worked great 2+ years now is a brick…
When you logon to the starlink with the app, does the cerbo show there like the other connected devices?
I have had issues with GXs and starlink.
My old cerbo is fine with WiFi and the new updates, so barring a physical problem it has to be a routing problem.
There is still the option of rolling right back to a much older FW. But your rollbacks so far haven’t changed anything so there are only two other possibilities.
- At this point I’m open to anything…
- Very exasperated and out of options at this point…
- Notwithstanding makes no sense a 2 year old Cerbo and a 1 month old MK2 exhibit the same symtoms are 2+years operation with my old device and now out of nowhere no working…
- And, I refuse to believe anything WiFi, Google Fi Hotspot, Starlink WiFi (does not connect) only Starlink Ethernet RJ45 will connect yet will not report to VRM yet claims connected to VRM
???